Support Technician

Main Tasks 

Reporting to the Support Manager, your main objective will be assisting customers with training and support on their use of the technology. 

• Customer training (Face to Face or online) 
• First level incidents management 
• Management of contact with the client in second level incidents 
• RMA management 
• Development of customer resources (Help Center, FAQ's, Webinars...) 
• Product evaluation and testing (Hardware/Software). The candidate will work closely with R&D providing feedback to other depts. 

Skills 

• A BS degree in a scientific, engineering or technical discipline. 
• English and Spanish fluency required. 
• Located or willing to relocate to Zaragoza (Spain). 
• Excellent writing and communication skills. 
• Passionate about technology 
• A background in psychology, neuroscience or biomedical engineering preferred. 
• Easy adaptation to changes 
• Teamwork 
• Willingness to travel. 

Good to have 

• Sales, marketing, support or product management experience in the neurotech, biomedical or medical device industry. 
• Experience with EEG, eye tracking, or other related modalities. 
• Other language abilities. 

We offer 

• Nice working environment with flexible working hours and a good balance between professional and personal life. 
• Highly skilled team developing solutions for an emerging market. An exciting and changing environment. 
• Growing company with potential professional development. 
• International environment.