Support Technician
Localización del puesto de trabajo:
Zaragoza
Provincia:
Zaragoza
Empresa:
Bitbrain
Sitio web de la empresa:
Actividad o sector de la empresa:
Neurotecnología
Idiomas requeridos:
Inglés C1
Descripción de la oferta:
Main Tasks
Reporting to the Support Manager, your main objective will be assisting customers with training and support on their use of the technology.
- Customer training (Face to Face or online)
- First level incidents management
- Management of contact with the client in second level incidents
- RMA management
- Development of customer resources (Help Center, FAQ's, Webinars...)
- Product evaluation and testing (Hardware/Software). The candidate will work closely with R&D providing feedback to other depts.
Skills
- A BS degree in a scientific, engineering or technical discipline.
- English and Spanish fluency required.
- Located or willing to relocate to Zaragoza (Spain).
- Excellent writing and communication skills.
- Passionate about technology
- A background in psychology, neuroscience or biomedical engineering preferred.
- Easy adaptation to changes
- Teamwork
- Willingness to travel.
Good to have
- Sales, marketing, support or product management experience in the neurotech, biomedical or medical device industry.
- Experience with EEG, eye tracking, or other related modalities.
- Other language abilities.
We offer
- Nice working environment with flexible working hours and a good balance between professional and personal life.
- Highly skilled team developing solutions for an emerging market. An exciting and changing environment.
- Growing company with potential professional development.
- International environment.
¿Quieres aplicar a esta oferta?
Envía un correo electrónico a cecilia.romero@bitbrain.es
a la atención de Cecilia Romero
con tu CV, carta de presentación y otros documentos pertinentes, en caso de ser solicitados
por la empresa anunciante en la descripción de la oferta.
El asunto del correo debe ser "Oferta laboral: Support Technician".
El asunto del correo debe ser "Oferta laboral: Support Technician".